I work at a multi-bilion dollar company that would crash to a halt if our Cobol + assembly language Unisys system written in the 80s went offline. It’s hard to predict what will become difficult to replace, but some code has extraordinary staying power.
Thanks for sharing. I’m glad you are feeling less miserable now.
I’ve occasionally been part of training hourly workers on software new to them. Having really, really detailed work instructions and walking through all the steps with themthe first time has helped me win over people who were initially really opposed to the products.
My experience with salaried workers has been they are more likely to try new software on their own, but if they don’t have much flexible time they usually choose to keep doing the established less efficient routine over investing one-time learning curve and setup time to start a new more efficient routine. Myself included - I have for many years been aware of software my employer provides that would reduce the time spent on regular tasks, but I know the learning curve and setup is in the dozens of hours, and I haven’t carved out time to do that.
So to answer the question, neither. The problem may be neither the software nor the users, but something else about the work environment.
The skills of both writing useful minutes and prioritizing actually sending them out are frustratingly rare. An average meeting with five or six people has even odds of not including someone with both of those skills. I can see where reliably having a mediocre AI summary might be an advantage over sometimes having superb human-written minutes and sometimes having nothing.
Different people and relationships can have different solutions that work for them. That’s OK!
I work in a manufacturing plant. I am not a programmer, but I work with several supporting my projects on the manufacturing equipment. I find it wild that they stay in the front office building all the time, and are generally resistant to coming out on the plant floor and seeing the physical stuff being made because of their programs. That’s the best part IMO!