People can search for it online at your preferred search engine

People aren’t always going to be there to answer questions people have

I really dislike how you’re so comfortable recommending RMA’ing a board when the person hasn’t provided logs / data

Because that does nothing to solve the problem if it turns out that an RMA wasn’t needed

Tech troubleshooting is a process of ruling things out and reading through information to narrow down to a probable cause and implementing a fix too see if it fixes the issue

You have no information besides what they’ve already tried which is random things because they haven’t read log data or other information to help them figure out a cause