More than half of Americans reported receiving at least one scam call per day in 2024. To combat the rise of sophisticated conversational scams that deceive victims over the course of a phone call, we introduced Scam Detection late last year to U.S.-based English-speaking Phone by Google public beta users on Pixel phones.

We use AI models processed on-device to analyze conversations in real-time and warn users of potential scams. If a caller, for example, tries to get you to provide payment via gift cards to complete a delivery, Scam Detection will alert you through audio and haptic notifications and display a warning on your phone that the call may be a scam.

  • LupusBlackfur@lemmy.world
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    2 months ago

    No, no, Fuck You, no!!

    I will have no phone that employs “Counterfeit Conciousness” to listen to every fucking word of every fucking conversation leading to (among others):

    • Further training
    • Data retention of complete call content somewhere (waiting to be hacked)
    • Possible reports to LEO (or worse)
    • …whatever else I can’t think of just now…

    Fuck right off with this.

    This solidifies for me I will never own a Pixel phone.

    And, if this becomes ubiquitous in Android, I’ll have to rethink that, too.

    Doesn’t mean I’ll necessarily go to iOS; more likely completely rethink having a phone at all.

    Fuck Google entirely. Don’t be Evil my ass.

    🙄 🤡 🖕 🖕

    • null_dot@lemmy.dbzer0.com
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      2 months ago

      Additionally, just fucking stop scammers from using fucking gift cards.

      Surely it’s not that hard to detect that a gift card sold in Australia is being activated in Russia.

        • Optional@lemmy.world
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          2 months ago

          This ☝️, which nobody tells you, and then about 20 other things nobody tells you except that one Indian vlogger who installs everything on everything.

          TL;DW - if you have a relatively recent Pixel, you’re probably good. Everything else, get out the forum posts, an old POS windows box you don’t mind trashing and start finding out what doesn’t work. You might get some Samsung to mostly work ok.

          • LoveSausage@discuss.tchncs.de
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            1 month ago

            And next phone same person buys is the latest same pay by installments piece of lock downed shit hardware. And continue to complain on lack of support for shitty hardware, shitty firmware and shitty software. Stop buying shit , custom roms have been around since android 1.1 . GOS and Calyx aren’t recent inventions either.
            Lineage official supports a fuckton of devices as well. Including every single pixel made. https://wiki.lineageos.org/devices/ So quite well documented.

      • Goretantath@lemm.ee
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        2 months ago

        Can’t back up everything on my phone without root and cant root without wiping the phone so…

        • rc__buggy@sh.itjust.works
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          2 months ago

          How have you managed to save things on your phone you cannot back up without root?

          You’re just straight fucked if this is true. Don’t save permanent things to your phone. Your phone is transient. Phones are not permanent.

          edit: so the “phone shit is permanent” crew came out early on this one? Bruh, your phone can be taken from you in an instant. It’s transient.

    • shekau@lemmy.today
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      2 months ago

      Pixel is the only device that is supported by GrapheneOS (sadly), so you can own Pixel just for installing grapheneOS on it.

    • fmstrat@lemmy.nowsci.com
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      2 months ago

      So, it’s on device, which negates many of the above worries. Does that change things? I’m all good with private AI, personally. Slippery slope and all, though…

    • AtariDump@lemmy.world
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      2 months ago

      Doesn’t mean I’ll necessarily go to iOS; more likely completely rethink having a phone at all.

      Man cuts off nose to spite face; news at 11

    • bob_omb_battlefield@sh.itjust.works
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      2 months ago

      Since it’s processed on device they don’t (necessarily) need to transmit and store your conversations in some central location. I guess theoretically this could be done in a secure way.

    • vivendi@programming.dev
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      We got baited by piece of shit journos

      It’s a local model. It doesn’t send data over.

      If they want call data they can buy it straight from service providers anyway

      • btaf45@lemmy.worldOP
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        1 month ago

        We got baited by piece of shit journos

        It’s an official announcement written by Google.

      • FauxPseudo @lemmy.world
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        2 months ago

        Or at least not in conversational English. Me “The cheese is old and moldy.” Wife “Roses eggs” Me “Bach unaccounted.”

          • FauxPseudo @lemmy.world
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            2 months ago

            In plain English this means

            Me “Have you checked for eggs recently? I just saw a bunch in the nesting boxes. Too many for one day.” Wife “Yeah, it’s been a while. Even Rose [the duck], who hasn’t laid an egg in five years, probably laid one.” Me “I haven’t seen our special needs cat, the one we trapped as part of a TNR run on our own property, in the last 12 hours. Have you seen that blessed dumb beast who walks like he is drunk? If you see him now could you bring him inside?”

            Any sufficiently developed culture has its own language. In this house we go out of our way to make obtuse inside joke references to keep each other on our toes.

            • musubibreakfast@lemm.ee
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              2 months ago

              One day you come home, you see all your stuff is in boxes. Then you see a note on the fridge, it says: “Womp womp” You fall to your knees and break down in tears. Through your tears you see another note underneath the fridge. You reach for the note. The note reads: “Womp, womp?” You began to laugh maniacally. You hear footsteps, you stop laughing. Your wife stands behind you. She says: “Kept you on your toes didn’t I?”

  • plz1@lemmy.world
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    2 months ago

    Nice, wholesale illegal wire tapping. It’s OK, it’s legal because it’s AI and Google is totally not storing any recordings. They say this is all on-device, but that’s an “oops” or equivalent from them hoovering up recordings of every phone call you use one of their surveillance endpoints phones on.

    heavy /s

    • grue@lemmy.world
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      What do you mean, “illegal?” If the phone user consents to turning it on, that makes it legal.

      I hate to defend Google, but I will absolutely defend single-party consent for recording. Don’t like it? Don’t fucking call me in the first place. It absolutely grinds my gears when shitty software (including from Google) plays an obnoxious warning message when I want to record a call, even though I have the right to do so without warning.

      • gopher@programming.dev
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        2 months ago

        In many places call recording (or indeed processing of personal information which is highly likely to be present in phone calls) requires consent to be legal. I highly doubt this kind of processing is legal in the EU without both parties consenting.

        • ouch@lemmy.world
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          1 month ago

          I highly doubt this kind of processing is legal in the EU without both parties consenting.

          In Finland recording calls and meetings you participate in is legal, without need to give notice or ask for consent. And necessary, because spoken contracts are as valid as written ones, and you need to be able to prove the existence of such contract.

          I haven’t heard of any EU countries where call recording would not be legal. Would be interesting to hear from people who live in EU.

        • Lichtblitz@discuss.tchncs.de
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          2 months ago

          As is stated, the call is processed locally in the user’s device. If that holds true, there is no recording and no third party processing going on. Your point does not make sense.

          • gopher@programming.dev
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            2 months ago

            The person owning the phone where the processing takes place, is the processor of the data in this case. That still requires consent from the data subject per gdpr.

            • Lichtblitz@discuss.tchncs.de
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              2 months ago

              No, that’s ridiculous.

              This Regulation does not apply to the processing of personal data: […] © by a natural person in the course of a purely personal or household activity;

              • gopher@programming.dev
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                2 months ago

                Fair, I was not aware of that exception. It does seem to cover this case, assuming Google is actually not sending any data outside of the phone, use it for further training etc.

      • endofline@lemmy.ca
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        2 months ago

        It sounds illegal because if one user opt ins for wire tapping, she / he needs to inform other people on the line about it is being wire tapped.

  • unconfirmedsourcesDOTgov@lemmy.sdf.org
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    2 months ago

    on device

    scam detection

    I know I’ll be downvoted into oblivion as I can hardly believe I’ve formed this opinion myself, but tbh this is a good application for some of this AI tech.

    Anecdotally, a friend of mine grew up well-off; from an immigrant family but their parents were educated and in a lucrative profession so he always went to private schools etc. Fast forward to about 10 years after all the kids moved out; the parents had divorced amicably and his mom had a sizeable retirement along with the payout she had from the divorce. In the 7 figures - she never had to worry about money.

    Anywho, mom ran into some medical issues so the kids had to get involved with her finances again, as she couldn’t do it herself. Turns out that over the course of months or years, mom had been getting scammed to the tune of tens of thousands of dollars at a time, to the point where she had actually taken out a mortgage on the home she previously owned outright. They’re still sorting things out but the number he has tossed out in the past is ~$1.4M that got wired overseas and is just… gone now.

    So yes, I probably won’t turn this feature on myself, but for the tens of millions of uneducated and inept people out there, this could genuinely make a difference in avoiding some catastrophic outcomes. It certainly isn’t a perfect solution, but I suspect my friend would rate it as much better than nothing, and I would argue that this falls short of being “strictly evil”.

    • kipo@lemm.ee
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      2 months ago

      Yeah Google claims it’s not recording, storing or being sent the conversations or sharing them with anyone, and that this is all done ‘on-device’.

      The thing is, I don’t trust them. At all.

      Maybe the terms and conditions will silently change. Maybe their definitions of “recording” and “save” will change. Maybe they’re blatantly lying and are willing to pay a fine if they get caught.

      Google’s whole business model is harvesting and selling people’s data, so I have to assume the worst intentions.

      • dev_null@lemmy.ml
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        2 months ago

        They could also spy on you without providing this feature at all. I get not trusting Google, and you shouldn’t be using a Google Pixel in that case. But in the event that you are using a Google Pixel, this optional feature is only a positive. If Pixels spy on you, then they are doing it with this or without it.

    • BossDj@lemm.ee
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      2 months ago

      I took my dad for cancer radiation treatment. While in the waiting room, this little old lady came in. I saw her struggling to remove a necklace and offered to help. She had really tangled herself in it trying to get it on (definitely in a “chemo brain” mind fog).

      She answered her phone, and I heard a very obvious scam on the other line. I tried telling her, and at first she tried to explain to me that I was wrong, it was some kind helpful people. I took the phone from her and confirmed it was a scam. I told the staff at the clinic but that was about all I figured I could do.

      This Ai maybe could have helped. Maybe.

      • Optional@lemmy.world
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        2 months ago

        Chemo and alzheimer patients and their families are targets for that reason. Privacy was already a joke before DOGE copied it all off for Elmos Next Reich

    • jaxxed@lemmy.ml
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      2 months ago

      This AI tech, smat-home, cloud compute etc would all be amazing if we could trust that it wasn’t built to harvest us.

      We, the people, have become the Commons.

    • Quik@infosec.pub
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      1 month ago

      I agree this feature should be enabled by default so people tech literate enough can just turn it off would be great for several people I know, just not from Google.

    • Godric@lemmy.world
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      2 months ago

      My usernote for you contains the phrase “privacy-illiterate”, but this is a good take, assuming data isnt sent back. You’ve been upgraded, lol

  • thorhop@sopuli.xyz
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    1 month ago

    Dumb as I am, I have a Pixel… the good thing though? Graphene OS is an option.

  • sem@lemmy.blahaj.zone
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    2 months ago

    I’m so tired of this. It feels like an onslaught.

    Back in 2008 or whatever I let Google handle my voicemails, and I enjoyed the convenience of the machine-transcriptions.

    Now I wonder if my voicemails are being studied and trained on or whatever.

    • LadyAutumn@lemmy.blahaj.zone
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      Yeah I just about had a meltdown trying to disable all the AI collection that Samsung phones come with nowadays. Phones are more like data harvesting engines than devices of utility. It’s gotten so much worse over the past 5 years. I mean it was never good but it’s making the internet nearly unusable if you want any kind of privacy.

      • PolarKraken@sh.itjust.works
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        2 months ago

        Completely agree about watching the privacy destruction ramp up significantly in recent years. The one silver lining is that deciding how much and what to allow for myself and my children is just a lot easier, and even in less abusive scenarios, less smartphone use is good for basically all of us.

  • Sunflier@lemmy.world
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    Great, more AI bloat from Google that is now listening in on my calls? How do I disable?

    • Dozzi92@lemmy.world
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      2 months ago

      Disable? No. But call everyone and everything cunts to poison the AI? Works for me.

  • UnpopularCrow@lemmy.world
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    The article claims that 1 trillion dollars was lost to scams in 2024 “based on research from GASA.org”. I cannot for the life of me figure out where this number comes from. Going to that website they say it’s based on ~58,000 surveys. I think they took the survey results, took the average amount of money the surveys claimed people lost and multiplied it by the total population of Earth or some nonsense shit. Their reports are blocked behind registration, which I’m not willing to do to find out their report is bullshit. Misinformation at its finest right here.

  • 𝕸𝖔𝖘𝖘@infosec.pub
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    2 months ago

    In some countries and, (if not mistaken) states in USA, if an AI is listening to a conversation, both parties must be made aware. If they don’t notify the other end, they’ll be violating regulations. Privacy erosion and manipulation likelihood aside, this is a terrible idea.

    • Psychadelligoat@lemmy.dbzer0.comBanned
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      2 months ago

      When the phone is answered the AI is the one speaking and tells the person calling that it’s a bot who’ll pass the info to the actual user

      • 𝕸𝖔𝖘𝖘@infosec.pub
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        2 months ago

        That’s not the same as recording the call. Once the call is transferred, it is expected for the bot to stop listening, unless it state that it’s part of the call (which it doesn’t).

      • 𝕸𝖔𝖘𝖘@infosec.pub
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        2 months ago

        Who? Google? Google won’t even get slapped on the wrists. I’m talking about the users using this (unwittingly or otherwise, the law doesn’t care). Even if they don’t care about the privacy implications nor the abuse of the tech, they are opening themselves up for some serious liabilities.

        Edit: mistype

  • Sixty@sh.itjust.works
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    2 months ago

    Deciding to install GrapheneOS is constantly validated for me! But I never want to give Google money ever again.

  • saltesc@lemmy.world
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    Americans still actively use telephony services?

    I just don’t use the Phone and SMS apps. Haven’t for years. It’s old tech that’s only used by bots and scammers.

    Get with the times. Just block them. You’re basically putting an ad blocker on.

  • can@sh.itjust.works
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    2 months ago

    If enabled, Scam Detection will beep at the start and during the call to notify participants the feature is on. You can turn off Scam Detection at any time, during an individual call or for all future calls.

    Scammers will quickly catch on then the real trick will be to just play that beep without any of the ai stuff.

    • catloaf@lemm.ee
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      2 months ago

      The beep is legal compliance, because some states require notification of call recording. Same reason you hear “this call may be recorded for quality assurance purposes”.